How can we help you?
Search our knowledge base or browse categories to find the answers you need.
How do I create my first account?
To create your account, click the 'Get Started' button on our homepage. You'll need to provide your email address, create a password, and verify your email. Once verified, you can start uploading photos and generating portraits.
How can I upload photos for portrait generation?
Go to your dashboard and click on 'Generate'. Then click 'Upload Photo' and select your image file. We support JPG, PNG, and HEIC formats. Your photo will be processed and you can choose your preferred artistic style.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), Google Pay and Apple Pay. All payments are processed securely.
How do I purchase more credits?
You can purchase credit packages anytime through your account dashboard. Simply select the package size you want, complete the payment, and your credits will be added to your account immediately. Credits never expire.
Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and are SOC 2 compliant. Your photos are automatically deleted after processing.
How do I download my generated portraits?
You can download your portraits from the 'My Portraits' section. We support downloads in high-resolution JPG and PNG formats. You can also download multiple portraits at once or share them directly to social media.
What artistic styles are available?
We offer dozens of artistic styles including classic portraits, modern art, fantasy themes, professional headshots, vintage styles, and custom options. New styles are added regularly based on user feedback.
How do I get technical support?
For technical support, you can contact us through live chat, email at contact@portraitify.io, or submit a ticket through our help desk. We typically respond within 2-4 hours during business hours.